Privacy Policy

At Je chemine, we are committed to protecting your privacy and the confidentiality of your personal information. This privacy policy is intended to inform you of our practices regarding the collection, use, processing, and retention of the personal and confidential information we gather when you use our services, visit our website, or interact with us. We strictly comply with applicable laws, including the Act respecting the protection of personal information in the private sector, the laws of the province of Quebec and the federal laws of Canada, including the Act to modernize legislative provisions as regards the protection of personal information (the Applicable Laws) and the regulations of the OPQ.

Scope and application

This policy governs the collection, use, and retention of information obtained by Je chemine regarding individuals who access, use, or communicate with our services (the “users” or “you”). Your use of our services is also subject to our terms of use. If you do not consent to these terms, please do not use our services.

What is personal information?

“Personal information” is any information that identifies you or could be associated with you, such as your name, telephone number, home address, email, date of birth, gender, information about your employment or education, your psychiatric and medical history, and any other information that must be treated as “personal information” in accordance with the Applicable Laws. This also includes your payment details.

Why and how do we collect your information?

We collect and use your personal information for the following reasons:

• Access to and use of services : to enable you to access and use our services appropriately, including processing your appointment and inquiry requests.
• Administration of clinical services : to manage service requests, assign you to an appropriate professional, and ensure appointment follow-up (reminders, confirmations, intake forms). This information is stored on secure, encrypted servers.
• Clinical information : during your first appointment, we collect information to facilitate the assessment and matching with a professional.
• Online payment : to process your payments and send you invoices through our secure billing system. No credit card information is directly retained by Je chemine.
• Online communication and telehealth : to enable professionals and clients to communicate via secure, encrypted messaging servers and to provide virtual services through private web conferencing solutions.
• Marketing and communications : to send you marketing communications (newsletters, etc.), based on your choice.
• Service improvement : to evaluate, optimize, and improve the content, features, and delivery of our services and website.
• Customer relationship management (CRM) : to manage the client relationship, generate mailing lists, and produce internal reports.
• Recruitment : if you apply for a position, to evaluate your application and manage our recruitment needs.
• Technical issues : to address reported issues, perform troubleshooting, support, and security reviews.

We use personal information only for the purposes for which it was collected and, as a general rule, will ask for your permission for any other use.

Information collected automatically

When you access our service, your computer and our server automatically exchange data (Internet service provider identification, IP address, type of browser and operating system, pages visited, date and time, referring site address). This information is collected for statistical and technological purposes and is not considered identifiable personal information.

We use cookies to facilitate navigation and optimize the user experience, as well as audience analytics solutions such as Google Analytics to collect aggregated statistical data (pages viewed, duration of visit, etc.). Your IP address is anonymized to protect your privacy. You may configure your browser to block cookies, but this may limit some features.

Security of your personal information

All personal information is stored on servers in Canada with high-security safeguards, protected against improper use and unauthorized access. We implement physical, administrative, and technical security measures, such as two-factor authentication for all involved systems (electronic practice management software, encrypted messaging, online billing). Your personal information is only accessible to employees or agents who need it to fulfill their responsibilities.

While we deploy commercially reasonable measures, we cannot guarantee absolute security. In the event of a privacy incident (phishing, identity theft), we will act quickly to mitigate the risks and notify you if significant harm is likely or required by law.

Limits on collection, use, and disclosure

Except as otherwise indicated in this policy, we never disclose your personal information to anyone outside Je chemine without your explicit written consent. However, we may share your information with:

• Third-party service providers : who help us deliver our services (payment processing, data storage, customer support, marketing). We require these third parties to apply similar security measures and to use your information only for the purposes we determine.
• Business partners : to support our business operations and integrate products and services (e.g., Microsoft Cloud Solutions Provider, Google Suite, Google Cloud).
• Sale or transfer of business : in the event of a sale or transfer of all or part of our business, your personal information may be disclosed for the purposes of that transaction.
• Compliance with and enforcement of laws : we may disclose information to the government, law enforcement, or private parties if required by law, by legal process, or to protect our rights, safety, property, or those of others, or to prevent fraudulent or illegal activities.

There are important limits to our confidentiality obligations in specific situations: imminent danger (suicide, serious injury, abuse or neglect of a child or elderly person), risk of a child running away, dangerous driving of a motor vehicle, requests by parents/guardians for a child under 14, or access required for our administrative staff.

Data retention

Je chemine retains personal information for as long as necessary to provide our services, manage our activities, and comply with our legal and regulatory obligations (notably a period of five years from the date of the last professional service provided, in accordance with professional standards). After this period, we ensure its anonymization or destruction.

Your rights and choices

You have the right to access, modify, or delete the personal information we hold about you, and to correct any errors, subject to the exceptions provided by law. Requests for access or correction must be made in writing. We undertake to respond within 30 days, and administrative fees may apply.

You may also withdraw your consent to the retention, use, or disclosure of your personal information at any time, by contacting us. We will process your request within 30 days, but please note that this may affect our ability to provide you with certain services.

Hyperlinks and third parties

Our website may contain links to third-party sites or platforms. By using or activating these links, you leave our site, and your navigation is then subject to those third parties' privacy policies. We exercise no control over these platforms and disclaim any responsibility for their personal information practices.

Changes to this policy

This policy may be updated occasionally to reflect legislative changes or changes in our practices. The updated version will be published on our website and will take effect upon publication.

Contact us

For any question or comment regarding this policy, to update or correct your personal information, or to file a complaint, please contact the person responsible for privacy protection at Je chemine: SASSI ESSID, Psychologist — sassiessid1@gmail.com.

This person is also responsible for informing affected individuals in the event of a privacy incident and for notifying the Commission d'accès à l'information du Québec when required.